What are we assuming with manager/employee feedback discussions? We’re assuming that the manager’s view is more from an objective perspective and the employees' is more of a subjective one. Why do we do this? And do we really need objective feedback to reach our goals?
Do managers even know best?
The more front line the employee, the better informed they are compared to their senior management in terms of customer relationships. The brute fact is that managers cannot provide objective feedback, so we need to give up trying to create formats that require this. We need to surrender ourselves to this reality. If we don’t we will continue to go in circles attempting to solve the problem, exhausting ourselves in the process.
We must invest our energies into rethinking why we’re chasing objective feedback, what exactly we want to achieve and what we’re prepared to invest personally and professionally to achieve it.